What you need to know for the return process to go smoothly:
- To return the products sold by kolibrimarket.ro complete this Return Form
- Asigura-te ca produsul pe care vrei sa il returnezi indeplineste conditiile de retur:
Products purchased remotely by consumers (individuals) can be returned according to O.U.G. 34/2014. The consumer has the right to notify in writing the trader (supplier) that he renounces the purchase, without penalties and without invoking a reason, within 14 days from the receipt of the product or, in the case of services, from the conclusion of the contract. The return of the products will be made at the client's expense, within 14 days from the termination of the contract. It is recommended to use the same transport service used to receive the products. The merchant will return the value of the order as soon as possible from the receipt of the returned product.
A sales contract shall mean any contract under which the trader transfers or undertakes to transfer ownership of certain products to the consumer, and the consumer pays or undertakes to pay their price, including any contract having as its object both products and services. .
The conclusion of the contract takes place at the moment of issuing the fiscal invoice and not at the launch of the order or the issuance of the automatic confirmation of its receipt.
The exercise of the right of withdrawal from the contract terminates the obligations of the contractual parties.
The returned product must be in the same condition in which it was delivered (together with all the accessories, with the labels and seals intact, with the manuals and documents that accompanied it, together with the original undamaged and unmodified packaging). Products that show physical modifications, blows, shards, scratches, shocks, traces of use (wearing) and / or unauthorized interventions, etc. are not accepted for return. Products that are by their nature consumable and that have been unsealed (for example, but not limited to: adhesive, PVC material, etc.) are not accepted for return. The provisions of GEO 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 pt. 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions. The consumer is responsible only for the diminution of the value of the products resulting from their handling, different from what is necessary for determining the nature, characteristics and functioning of the products. In accordance with Directive 2011/83 / EU, point (47) of the presentation: in order to determine the nature, characteristics and functioning of goods, the consumer should handle and inspect them in the same way as he would be allowed. to do it in a store; for example, the boat is only inflated to check, not used on the water.
The consumer must inform the seller in writing about the decision to withdraw from the contract.
This withdrawal information must be made on a sustainable medium (paper, email):
The consumer has 14 days from the receipt of the products to announce the withdrawal from the contract. Reimbursement of amounts received as payment will be made in full, but will not reimburse or offset expenses or related losses or consequences of return (for example but not limited to: delivery costs, bank fees, losses resulting from failure to make an estimated profit, etc.). Reimbursement will be made using the same reasonably applicable payment methods. In case of cash payment upon delivery, the refund will be made by transfer to a bank account unequivocally sent by the consumer:
The fulfillment of the reimbursement obligation is made within 10 working days from the receipt of the products. The products are handed over to the personal trader or handed over to an authorized person (courier designated by the trader / supplier) without undue delay and within a maximum of 14 days from the announcement of the decision to withdraw from the contract. The consumer bears the return costs.
- If you want to return several pieces of the same product, it is enough to fill in a single return form. If you want to return several different products, fill in a form for each of them.